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Dear Friend, Tomorrow May Never Come

Dear Friend, Tomorrow May Never Come

Thank You, Dear Friend Today you reminded me how tomorrow may never come. I hate the way in which you sent the reminder. But you always were straight to the point, however tough the conversation seemed. Today, my dear friend, I will hug my babies tighter. More I Love You’s More I love you’s will be yelled […]

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The Similarities Between Parenting and Customer Service

The Similarities Between Parenting and Customer Service

Working in customer service helped me understand parenthood Kids are a lot like the most difficult customers you encounter in almost any customer service job. They are demanding, insistent, and indignant.  Once you consider the similarities, they far outnumber the differences. In coaching myself to deal with the hardships of parenting, I learned to revert […]

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Connecting Generations: 5 Ways to Develop and Enhance the Grandparent Relationship

I didn’t grow up near either set of my grandparents. However, I learned to have a great grandparent/grandchild relationship with them even though they were miles away. Connecting generations, when we lived in Alaska and they were in California and Rhode Island, must not have been easy for my parents. Since becoming a parent myself […]

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